Rating Criteria Management

Registered Assessment Criteria

# Criteria Details (English / Kiswahili) Group Type Actions
1
EN Blood Transfusion Safety
SW ewewewe
Documentation of blood screening and storage temps
Clinical Safety Standards ADVANCED
2
EN Treatment Protocol Compliance
SW Haikujazwa bado
Adherence to National Malaria/HIV guidelines
Compliance with Ministry Guidelines ADVANCED
3
EN Mandatory Reporting
SW ddd
Timely submission of weekly surveillance data
Compliance with Ministry Guidelines ADVANCED
4
EN Reception Greeting Policy
SW Haikujazwa bado
Professionalism of front-desk staff
Customer Service Quality SELF
5
EN Telephone Response Time
SW Haikujazwa bado
Calls answered within 3 rings
Customer Service Quality SELF
6
EN Patient Data Encryption
SW Haikujazwa bado
Usage of SSL and AES encryption for digital records
Electronic Medical Record (EMR) Security ADVANCED
7
EN User Access Audit
SW Haikujazwa bado
Monthly review of system login logs to prevent data leaks
Electronic Medical Record (EMR) Security ADVANCED
8
EN Ambulance Fuel Level
SW Haikujazwa bado
Fuel status maintained above 50% at all times
Emergency Response Readiness SELF
9
EN Emergency Exit Clearance
SW Haikujazwa bado
Pathways kept free of obstructions
Emergency Response Readiness SELF
10
EN Lighting and Bulbs
SW Haikujazwa bado
Immediate replacement of fused lights in corridors
General Building Maintenance SELF
11
EN Air Conditioning Status
SW Haikujazwa bado
Functional cooling in sensitive areas like the lab
General Building Maintenance SELF
12
EN Valid Medical Licenses
SW Haikujazwa bado
Up-to-date registration with the Medical Council
Healthcare Practitioner Qualifications ADVANCED
13
EN Specialist Certification
SW Haikujazwa bado
Proof of specialty for consultants on duty
Healthcare Practitioner Qualifications ADVANCED
14
EN Ventilator Maintenance
SW Haikujazwa bado
Preventive maintenance certificates for ventilators
ICU & Emergency Life Support Systems ADVANCED
15
EN Oxygen Plant Purity
SW Haikujazwa bado
Quarterly purity tests for medical oxygen supply
ICU & Emergency Life Support Systems ADVANCED
16
EN Structural Fire Safety
SW Haikujazwa bado
Presence of fire sprinklers and smoke detectors
Infrastructure Integrity & Safety ADVANCED
17
EN Backup Power Response
SW Haikujazwa bado
Generator auto-start within 10 seconds of outage
Infrastructure Integrity & Safety ADVANCED
18
EN Ward Floor Hygiene
SW Haikujazwa bado
Frequency of cleaning in patient wards
Internal Facility Cleanliness SELF
19
EN Toilet Sanitation
SW Haikujazwa bado
Availability of soap and cleanliness of public toilets
Internal Facility Cleanliness SELF
20
EN Washroom Cleanliness
SW Haikujazwa bado
Hygiene levels of the toilets and sinks.
Internal Facility Cleanliness SELF
21
EN Ward Comfort
SW Haikujazwa bado
General comfort and ventilation of the patient wards.
Internal Facility Cleanliness SELF
22
EN Quis placeat volupt
SW gwantanao
Doloribus error mole
Internal Facility Cleanliness SELF
23
EN Daily Cash Reconciliation
SW Haikujazwa bado
Accuracy of petty cash and daily billing logs
Internal Financial Reporting SELF
24
EN Invoice Processing Time
SW Haikujazwa bado
Speed of processing supplier payments
Internal Financial Reporting SELF
25
EN Essential Drug Availability
SW Haikujazwa bado
Stock levels of top 10 essential medicines
Medicine Stock Availability SELF
26
EN First-Aid Kit Completeness
SW Haikujazwa bado
Verification of emergency kits in all departments
Medicine Stock Availability SELF
27
EN Ease of Finding Care
SW Haikujazwa bado
Clarity of signage and directions within the hospital.
Medicine Stock Availability SELF
28
EN Pharmacy Availability
SW Haikujazwa bado
Availability of prescribed medicines at the pharmacy.
Medicine Stock Availability SELF
29
EN Post-Op Infection Rate
SW Haikujazwa bado
Percentage of patients developing surgical site infections
Patient Outcome & Mortality Rates ADVANCED
30
EN Readmission Rate
SW Haikujazwa bado
Patients returning within 30 days for the same issue
Patient Outcome & Mortality Rates ADVANCED
31
EN OPD Wait Time
SW Haikujazwa bado
Average time from registration to seeing a doctor
Patient Waiting Time Tracking SELF
32
EN Pharmacy Dispensing Speed
SW Haikujazwa bado
Time spent waiting for prescribed medication
Patient Waiting Time Tracking SELF
33
EN Radiation Shielding
SW Haikujazwa bado
Lead apron integrity tests in the X-ray department
Radiation & Laboratory Bio-Safety ADVANCED
34
EN Hazardous Chemical Storage
SW Haikujazwa bado
Material Safety Data Sheets (MSDS) availability in the lab
Radiation & Laboratory Bio-Safety ADVANCED
35
EN Doctor Punctuality
SW Haikujazwa bado
Daily clock-in consistency for medical doctors
Staff Attendance & Punctuality SELF
36
EN Nurse Shift Overlap
SW Haikujazwa bado
Smoothness of handovers during shift changes
Staff Attendance & Punctuality SELF
37
EN Staff Friendliness
SW Haikujazwa bado
Politeness and helpfulness of doctors and nurses.
Staff Attendance & Punctuality SELF
38
EN Waiting Time
SW Haikujazwa bado
How long did you wait before being served?
Staff Attendance & Punctuality SELF
39
EN Staff Dress Code
SW Haikujazwa bado
Percentage of staff wearing full professional uniform
Staff Uniform & ID Compliance SELF
40
EN ID Badge Visibility
SW Haikujazwa bado
Ease of identifying staff members by patients
Staff Uniform & ID Compliance SELF
41
EN Autoclave Validation
SW Haikujazwa bado
Weekly biological indicator tests for sterilizers
Surgical Equipment Sterilization ADVANCED
42
EN Theatre Air Quality
SW Haikujazwa bado
Maintenance logs for HEPA filters in surgery
Surgical Equipment Sterilization ADVANCED
43
EN Sharp Waste Segregation
SW Haikujazwa bado
Proper use of yellow safety boxes for needles
Waste Disposal Procedures SELF
44
EN General Waste Removal
SW Haikujazwa bado
Timely collection of non-medical waste
Waste Disposal Procedures SELF